Reported in the Newcastle Evening Chronicle Recently:

[doc]

 Be sure and cancel your credit cards before you die!This is so priceless and so easy to see happening - customer service being what it is today! A lady died this last September, & MBNA bank billed her in October and November for their annual service charges on her credit card, and then in December added late fees and interest on the monthly charge. The balance that had been £0.00, now is somewhere around £60.00.

A family member rang MBNA:

Family Member: 'I am calling to tell
you that my grandmother died in
September.'
 -
MBNA: 'But the account was never closed
and so the latefees and charges still
apply.'

Family Member: 'Maybe, you should turn
it over to your collections section.'

MBNA:‘Since it is two months over due,
it already has been.'

Family Member: ‘So, what will they do
when they find out she is dead?'

MBNA: 'Either report her account to the
Frauds Department or report her to The
Credit bureau, maybe both!'

Family Member: 'Do you think God will
be upset with her?'

MBNA:'Excuse me?'

Family Member: 'Did you just get what I
was telling you. The part about her
being dead?'

MBNA:'Sir, you'll have to speak to my
supervisor.'

Supervisor gets on the phone:

Family Member: 'I'm phoning to tell
you, she died in September.'

MBNA: 'But the account was never closed
and the late fees and charges still
apply.'

Family Member: 'You mean you want to
collect from her estate?'

MBNA:(Stammer) 'Are you her solicitor?'

Family Member: 'No, I'm her grandson'

MBNA:'Could you fax us a death
certificate?'

Family Member: 'no problem..'

(fax number is given )

 After they get the fax:

MBNA: 'Our system just isn't set up for
death. I don't know what more I can do
to help.'

Family Member: 'Well, if you sort it
out, great! If not, you could just keep
billing her. I don't think she will
care.'

MBNA:'Well, the late fees and charges
will still apply.'

Family Member: ‘Would you like her new
billing address?'

MBNA:'That would help.'

Family Member: ' Plot 1049.' Heaton
Cemetery , HeatonRoad , Newcastle upon
Tyne

MBNA:'But, that's a cemetery!'

Family Member: 'Well, what the *** do
you do with dead people on your
 planet?'

The MBNA were not available for comment
when a reporter from the Newcastle
Evening Chronicle rang
them.

[justtee09]

Thanks Doc...that got the laughing going...

Seriously some people 

[volcano]

Hilarious!  I love it!

[Kelly1]

Some people are just so stupid...!