Australian Competitions Club

SWITCH TO EBILLING FOR YOUR CHANCE TO WIN $2025 OFF YOUR BILL!

From now until 30 June 2025, customers who make the switch to eBilling will go into the draw to win a whopping $2025 credit towards their water and sewerage bill.

We’re also giving away five $100 bill credits – one per month from January until May.

Switching to eBilling is quick and easy

Simply scan the QR code on the envelope of your bill;

Or grab a recent paper bill (or the letter we sent you if you recently purchased a new home) and fill out the form.

Already have email billing and just updating the email address it goes to? Click link.

Please make sure you check your junk or spam as we're aware some email providers are blocking Urban Utilities e-mails or directing them to your junk and spam folders.

https://www.urbanutilities.com.au/residential/accounts-and-billing/ebilling/

TERMS & CONDITIONS  
The eBilling sign up competition (the Competition) is being conducted by Central SEQ Distributor-Retailer Authority, trading as Urban Utilities (ABN 86 673 835 011) (Urban Utilities) of 31 Duncan St, Fortitude Valley, Queensland, 4006.  

The Competition commences at 9:00AM Australian Eastern Standard Time (AEST) on Wednesday, 1 January 2025 and closes at 11:59PM AEST on Monday, 30 June 2025 (the Competition Period).  

Eligible Entrants who make an Eligible Entry will automatically be entered into the Competition.
The Competition and these Terms and Conditions (the Terms) will be governed by the laws of Queensland.
Entry
Entry to the Competition is free. Entrants will be responsible for all costs associated with entering the Competition.  
Entry to the Competition is taken to be acceptance of these Terms.  
Who may enter
The entrant must be:   over the age of 18 years; or
if under the age of 18 years have parent or guardian consent to enter the Competition; and  
a customer of Urban Utilities.  

The following persons are ineligible to enter the Competition:
employees of Urban Utilities and other agencies, firms or companies associated with the Competition, including suppliers of the Prize; and  
a spouse, de-facto spouse, parent, guardian, child or sibling of a person referred to in clause 8(a) of these Terms.  
How to enter
To enter the Competition the Eligible Entrant must sign up for eBilling during the Competition Period (Eligible Entry).  
Only one entry per Eligible Entrant will be entered into the Competition.  
Urban Utilities reserves the right to disqualify an Eligible Entrant in the event of non-compliance with these Terms (as determined by Urban Utilities in its sole and absolute discretion).  
By entering the Competition, the Eligible Entrant agrees to receive communications from Urban Utilities in relation to the Competition and goods and services provided by Urban Utilities.
Prize Draw
For the grand prize winner, Urban Utilities will apply a credit of $2025 (including GST) to the next bill that is issued to the Prize winner’s account. If the Prize winner’s next bill is less than $2025 the remaining amount will show as a credit to the Prize winner’s account with Urban Utilities (the Prize). For the monthly prize winners, Urban Utilities will apply a credit of $100 (including GST) to the next bill that is issued to the Prize winner’s account. If the Prize winner’s next bill is less than $100 the remaining amount will show as a credit to the Prize winner’s account with Urban Utilities
All Eligible Entrants with an Eligible Entry who comply with these Terms will be eligible to win the Prize.  
A computerised draw for the $2025 Prize will take place at 10:00AM (AEDT) on Monday 8 July 2024 at the Urban Utilities office (51 Duncan St, Fortitude Valley, Queensland, 4006). A computerised draw for the $100 Prizes will take place at 10:00AM (AEDT) on the first Monday of each month from February until June at the Urban Utilities office (51 Duncan St, Fortitude Valley, Queensland, 4006).
There will be six (6) overall Prize winners.  
Urban Utilities’ decision on all matters in relation to the Competition is final and binding.  
The Prize winners will be notified by email within five (5) days of the Prize Draw.  
The Prize is not transferable and cannot be exchanged for cash.  
The Prize or any credit to the account as a result of the Prize will be forfeited if the Prize winner ceases to be a customer of Urban Utilities.  
All other costs associated with the Prize are the responsibility of the Prize winner.
Urban Utilities accepts no responsibility for any variation in the value of the Prize, or for any tax liabilities that may arise from winning the Prize.
In the event that Urban Utilities is unable to provide the Prize, it reserves the right to provide an alternative prize of the same or greater value.

Urban Utilities will not be liable for any loss or damage whatsoever or howsoever caused as a result of entering into this Competition or accepting the Prize.  
Urban Utilities will not be responsible for the failure of any of its systems which leads to an entry into the Competition being invalid or not being received by it.  
Urban Utilities reserves the right to modify, suspend, terminate or cancel this Competition at any time, for any reason whatsoever, in its absolute discretion.
Any personal information received for the purposes of entering the Competition will be dealt with by Urban Utilities in accordance with Urban Utilities’ Information Privacy Policy and the Information Privacy Act 2009 (Qld).

Urban Utilities reserves it right to change or modify these Terms at any time, for any purpose.  

Established on July 1, 2010, Urban Utilities is one of the largest water distributor-retailers in Australia, providing water and sewerage services to more than 1.5 million residents in South East Queensland. Our 14,384km2 geographic area is made up of the five local government areas of Brisbane, Ipswich, Lockyer Valley, Scenic Rim and Somerset.