5x $1000 Homewares Prize Pack (Purchase required)

[Ceramics]

http://www.zanui.com.au/decorators-delight/




Competition closes on 6 February at 11.59pm AEDST. Read full terms and conditions here.


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Terms and Conditions

    1. Introduction
    2. Registration, Order and Cancellation
    3. Delivery
    4. Change of mind
    5. Damaged or faulty returns
    6. Warranty claims
    7. Newsletter Subscription
    8. Vouchers
    9. Conditions for the redemption of promotional vouchers
    10. Conditions for the redemption of gift vouchers
    11. Credit Card Fraud, Protection and Prevention
    12. Protecting children
    13. General
    14. Amendment
    15. Decorator's Delight $1000 Homewares Giveaway
    16. Special Offers

1. Introduction

The website http://www.zanui.com.au (the "website") is owned and operated by Internet Services Australia 3 Pty Ltd (ABN 71 152 631 171) (t/as and referred as Zanui "we", "our", "us" or the "Company") of Suite 12, Level 12, 37 Bligh Street Sydney, NSW 2000. The Company includes representatives, subsidiaries, affiliates, related parties, officers, directors, employees, agents, independent contractors, advertisers, partners and co-branders.

In its operation of the website, Zanui offers products for sale in its own right and on behalf of third party sellers. When you place an order with Zanui, the products may be supplied to you by us or by a third party seller and the legal relationship of ‘buyer’ and ‘seller’ will be between you and the respective supplier. Where the products are supplied by a third party, they have agreed to be bound by these terms and conditions of sale and any reference to ‘we’ ‘our’ or ‘us’ applies to that supplier.

In any event, these Terms and Conditions govern the supply of any product ordered by you on the website. By ordering a product, you agree to be legally bound by these Terms and Conditions.

In these Terms and Conditions:

    “Customer” means the individual who places an Order on the website
    “You” means the Customer who places an Order
    “Order” means the order submitted by you on the website to purchase a Product
    “Product(s)” means the supplier’s products to be sold to Customers via the website in accordance with this agreement
    “Account” means the account that you will need to register in order to submit an Order
    “Acknowledgement” means our confirmation of your Order (typically sent by email)
    “Business Day” means any day other than a Saturday, Sunday, bank holiday or public holiday in New South Wales

These Terms and Conditions are our copyrighted intellectual property. Use by third parties – even of extracts – for the commercial purposes of offering goods and/or services– is not permitted. Infringements may be subject to legal action.
2. Registration, Order and Cancellation

When making an order, you must be over 18 years of age, possess a valid credit or debit card and register for an account on the website. To place the order you should follow the given instructions.

Irrespective of any previous price you have seen or heard, once you select a Product that you wish to order, you will then be shown or told (on the website) the charges you must pay including GST, if applicable, and any applicable delivery charges. Unless otherwise stipulated on the website, all charges are in the currency then in force in Australia.

You shall pay for the Product in full when placing the order by supplying us with your credit or debit card details or by Paypal. Alternatively, you may pay by any method that we have said is acceptable to us. In any event, we shall not be bound to accept the order before we have received the funds in full.

You undertake that all details you provide to us for the purpose of purchasing the Product from us will be correct, that the credit or debit card, or account or other payment method which you use is your own and that there are sufficient funds or credit facilities to cover the cost of the Product. We reserve the right to obtain validation of your payment details before providing you with the Product.

When you submit an Order to the website, you agree that you do so subject to the prevailing Terms and Conditions.

We shall not be obliged to supply the Product to you until we have accepted your Order. We will send you an Acknowledgement with your Order reference number and details of the Product you have ordered. Zanui reserves the right to decline any order, for any reason (e.g., unavailability of supplies). In this case, we will promptly grant you a store credit or a full refund.

Zanui works closely with its suppliers to ensure that prices shown on the website are accurate. In the unlikely event that the price of your order changes before we accept your order, we will contact you and ask you to confirm that you wish to proceed at the amended price.
3. Delivery

We know how important it is to you that you receive your product as soon as possible after purchasing it from Zanui. For those items that are in stock, we aim to deliver regular parcels within 7 business days and special freight items (e.g. furniture) within 15-21 business days from the date you place your orders. We decide to provide free shipping on our own discretion. For those products that are made to order, or are not currently in stock, please see the estimated availability date for each product.

We will notify you if we are unable to meet our estimated delivery timeframe but, to the extent permitted by law, we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

Once you add items to your cart, you will be asked to enter your postcode in order to appropriately calculate the shipping cost. Cost of delivery may depend on your location as well as weight and length dimensions of the product.

Items will be delivered to the address you provided while placing an order. For special freight items (e.g. furniture), our shipping partner will contact you directly to agree on an appropriate delivery time.

If, for any reason, our shipping partner cannot reach you at the agreed delivery time, we will provide you with the instructions to either collect the product(s) directly from our shipping partner (in case of regular parcels) or to re-arrange the delivery (in case of special freight). In these situations, Zanui reserves the right to charge you for any additional costs incurred (e.g. shipping and storage) or to cancel the sale contract, in which case, we will fully refund you the net amount (i.e. the amount you paid minus shipping costs or storage costs.

Upon delivery, you will be asked to sign a delivery form, in which you confirm that the product was delivered in the correct condition (without obvious defects or damage).
4. Change of mind

We want you to feel perfectly confident when buying on Zanui.com.au. Therefore, we give you the option to return any unopened, unused item in its original packaging, that you bought from us for any reason within 30 days of receiving the item.

Prior to returning your product, please either send an email to customer@zanui.com.au or call our customer service centre on (1300 688 317). In both cases, our specialists will provide you with all relevant guidelines to proceed with the return (e.g. shipping process). Please do not attempt to return any goods before speaking to our team, otherwise you may be responsible for shipping costs.

You may also be required to fill in a return form provided by us in order to proceed with the return process. Once we receive the items, we will fully refund you the amount you paid for the product(s) less the inbound and outbound shipping costs.

Please note that in case you are buying through our marketplace platform (buying directly from a supplier through our website), our supplier will contact you directly to handle the return. In case you are unable to reach an agreement with the supplier, we kindly ask you to contact Zanui on 1300 688 317 so we can assist you as much as possible. You will be notified on the final product page if your product is being sold through one of our marketplace providers.
5. Damaged or faulty returns

You have 30 days to notify Zanui in the unlikely event that your item arrives damaged or faulty. Please send an email to customer@zanui.com.au (after which one of ours specialists will contact you), or directly call our customer service centre on (1300 688 317).

You may be required to fill in a return form and to send us images of the damage for further assessment. Once assessed and approved by our specialists, our customer service centre will contact you to proceed with the return process. Zanui will arrange a replacement or give you a store credit for the full sale price. Please do not attempt to return the items before speaking to one of our specialists (you may be responsible for any associate expenses if you do so.

We will not refund or replace a product where in our reasonable opinion the product has, following the sale to you, become of unacceptable quality due to fair wear and tear, misuse, failure to use in accordance with manufacturer's instructions, using it in an abnormal way or failure to take reasonable care. In this case, you will be responsible for return freight costs.

Please note that in case you are buying through our marketplace platform (buying directly from a supplier through our website), our supplier will contact you directly to handle the return. In case you are unable to reach an agreement with the supplier, we kindly ask you to contact Zanui on 1300 688 317 so we can assist you as much as possible.
6. Warranty claims

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or a refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The Australian Consumer Law ("Law") which forms part of the Competition and Consumer Act 2010 (Cth) is relevant with certain statutory conditions and warranties in our consumer contracts, which cannot be excluded, restricted or modified. These are in addition to any voluntary warranties offered by the manufacturer or supplier. Where there is a breach of such a warranty relating to goods or services, and the breach is in terms of the Australian Consumer Law, a "major" failure, then the remedy will be limited to a refund or a replacement of your preference. In all other cases, a breach of such warranty will give rise to a refund or replacement at our preference.

We provide the following express warranties subject to the following terms and conditions:

    We will refund, give store credit or replace the product as the case may be in the circumstances and to the extent required under the Law if the product you receive does not match the sample or description, is substantially unfit for its intended or disclosed purpose or is not of acceptable quality (as defined in the Law), is unsafe, or if the alleged issue with the product is such that a reasonable consumer aware of the issue would not have acquired the product.
    Where a refund, a store credit or replacement is to be provided under the terms of this warranty, we may to the extent permitted under the Law, require the return of the product to us before refunding or replacing it. We will pay for, or reimburse you for, any shipping costs to return the original product to us.
    Replacement products are subject to the same warranties as the original.
    You must retain your proof of purchase for any manufacturer warranty claims.
    Refunds will be issued by direct deposit, cheque or PayPal at our discretion.

In order to obtain these remedies:

    You must notify us within a reasonable time from supply of the goods. In this context, a 'reasonable time' is from the time of supply until a time that it would be reasonable to expect the relevant failure to become apparent, considering the nature of goods. In most cases, this will be 7 to 14 days, but in some circumstances may be longer. Please contact us at customer@zanui.com.au or call our customer service centre (1300 668 317).
    Except if and to the extent the Law requires otherwise, replacement of products or refund and reimbursement of freight costs will not be made until the original product is received by us and your claim verified.

We aim to process refunds and replacements within 30 days of receipt by us of the original product.

We will not refund or replace a product where in our reasonable opinion the product has following the sale to you become of unacceptable quality due to fair wear and tear, misuse, failure to use in accordance with manufacturer's instructions, using it in an abnormal way or failure to take reasonable care. In case of return rejection you will cover return freight costs.

Where any law implies a warranty into this agreement, which may not be lawfully excluded, then to the extent allowed by law, our liability for breach of the warranty will at our option be limited to:

    The replacement of the goods or the supply of equivalent goods
    The repair of the goods
    The payment of the cost of replacing the goods or of acquiring equivalent goods
    The payment of the cost of having the goods repaired

7. Newsletter Subscription

Your personal data is safe with us. It will never be disclosed to any third parties or sold. You can unsubscribe anytime. The welcome voucher provided within the subscription confirmation email is valid for one use. The voucher excludes electronics, appliances and sale items. The voucher is not applied to shipping costs unless otherwise stated. Welcome vouchers expire within two (2) weeks of the subscription confirmation email being sent.
8. Vouchers

You may use promotional vouchers and gift vouchers as payment for products on the website. To redeem vouchers to your account or check an existing credit, please visit "My User account" on the website.

We may email gift and promotional vouchers to you. We accept no liability for errors in the email address of the voucher recipient.

If you have a gift or promotional voucher, that voucher can be used by someone other than you and you can assign your rights to use that voucher.

In the event of fraud, an attempt at deception or in the event of the suspicion of other illegal activities in connection with a gift voucher purchase or redemption of that voucher on the website, we are entitled to close your account and/or require a different means of payment.

We assume no liability for the loss, theft or illegibility of gift or promotional vouchers.
9. Conditions for the redemption of promotional vouchers

Promotional vouchers are valid for the specified period only, and they can only be redeemed once and cannot be used in conjunction with other promotional vouchers. Individual brands may be excluded from voucher promotions.

    If you place an order for a product less than the value of the promotional voucher, no refund or residual credit will be returned to you.
    The credit of a promotional voucher does not accrue interest nor does it have a cash value.
    If the credit of a promotional voucher is insufficient for the order you wish to make, you may make up the difference through payment.

10. Conditions for the redemption of gift vouchers

    You may purchase gift vouchers for use on the website by you or other Customers. These gift vouchers will be sent by email.
    Gift vouchers cannot be used to buy more gift vouchers.
    An order for a gift voucher can be cancelled by contacting us on 1300 668 317 at any time before the gift voucher has been redeemed.

A voucher is considered to have been redeemed if it is used as payment in placing an order.

    If the credit of a gift voucher is insufficient for the order you wish to make, you may make up the difference through payment.
    You may use as many gift vouchers as you wish in paying for an order, and gift vouchers may be used in conjunction with one promotional voucher per order.

11. Credit Card Fraud, Protection and Prevention

When you place an Order on Zanui, by either a Credit Card or PayPal, you may be sent an email from our Fraud Team requesting further information to confirm the identity of the card holder, such as a copy of your credit card and drivers license. This is to ensure a safe and reliable shopping experience and to protect you against fraud.

When Zanui requests further information to confirm the identity of the cardholder, your order will be placed in pending status and will remain pending until your order has passed our Fraud Team's internal checks. If you do not provide the required information, your order will be cancelled and your payment will be refunded back to the original payment method. These information requests are sent to help protect credit card and paypal account holders from online fraud. Zanui may take further action against customers identified to be making fraudulent transactions.
12. Protecting children

Zanui and its Brands take special care to protect the safety and privacy of children. Our web site is a general audience site. We do not sell knives to anyone less than 18 years of age. If you are under the age of eighteen (18) years you must not place orders for knives with Zanui. By placing a purchase for a knife, you warrant that you are over the age of 18 and are legally entitled to purchase and possess the products in your jurisdiction.
13. General

No failure or delay by us or you in exercising any right under these Terms and Conditions or a Contract shall operate as a waiver of such right or extend to or affect any other or subsequent event or impair any rights or remedies in respect of it or in any way modify or diminish our or your rights under these Terms and Conditions or a Contract.

If any clause in these Terms and Conditions or a Contract shall become or shall be declared by any court of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall in no way affect any other clause or part of any clause, all of which shall remain in full force and effect, so long as these Terms and Conditions or a Contract shall be capable of continuing in effect without the unenforceable term.

These Terms and Conditions and a Contract (and all non-contractual obligations arising out of or connected to them) shall be governed and construed in accordance with Australian Law. Both we and you hereby submit to the non-exclusive jurisdiction of the Australian Courts.
14. Amendment

We reserve the right to amend these Terms and Conditions at any time. All amendments to these Terms and Conditions will be posted online. However, continued use of the website will be deemed to constitute acceptance of the new Terms and Conditions.

15. Decorator's Delight $1000 Homewares Giveaway

Promotional Terms and Conditions are to be read in conjunction with the General Terms and Conditions. If there is any conflict between the Promotional and General Terms and Conditions, the Promotional Terms and Conditions apply. 1. To enter: Shop and place a valid order on Zanui.com.au during the promotion period. For every purchase a customer makes during the promotion period they will receive an additional entry. Only once orders have been placed and confirmed to be valid will entrants be entered into the draw. 2. The competition opens on 7 January 2014 at 12.01am AEDST. 3. The competition closes on 6 February at 11.59pm AEDST. 4. Five (5) winners will be chosen at random on 7 February 2013 at 12.00pm AEDST. The draw will take place at Zanui, Level 3, 60-64 Reservoir Street Surry Hills, NSW 2010. 5. The total prize is valued at RRP $5,000 and consists of five (5) Au $1000 homewares prize packs from Zanui. 6. The winners will be notified by phone or email on 7 February 2013. 7. The five (5) homewares gift packs will be dispatched to the winners at Zanui’s expense within one (1) week of the winner claiming the prizes. 8. The names of the prize winner (and their suburb if residing in South Australia) will be published in The Australian on 15 February 2014. 9. Winners will have until 5 May 2014 to respond to the email and confirm their eligibility in order to claim their prize. 10. If any of the entrants selected are un-contactable or unable to accept the prize for any reason, a second chance draw will be conducted in the same format and location as the original draw at 10.00am AEDST on 6 May 2014. Winners of the second chance draw will be by notified by email within 12 hours of the draw. 11. For a list of prize winners, please send an email requesting this information to Zanui customer service team at customer@zanui.com.au by 31 May 2014. 12. Authorised under NSW Permit No. LTPS 13-09808, ACT Permit No. TP 13/04611.

GENERAL TERMS & CONDITIONS:

ELIGIBILITY: This competition is valid in Australia only. All prizes must be shipped to an Australian address. If you are 18 years or over and are not an employee or agent of Zanui (or the employee’s or agent’s family), then you can enter this competition. We may ask for proof of age or identity at the finalist stage, just to be sure. Using false details will result in disqualification. As this is an online competition, it is necessary for you to have access to the internet and to have an active email address. It is possible to enter the competition more than once, but please be aware that you cannot win more than one prize within each competition.

WINNERS: You are responsible for providing us with accurate and up-to-date contact details. We will not be liable for any failure, delay or inability to contact you. In some circumstances you will need to provide a valid Australian delivery address in order to receive your prize. If you are a potential winner, we will contact you at the email address you provided, or we will contact you through other means which are specified in the Special Terms and Conditions. We will contact you within 48 hours of the competition closing and we may ask you to verify your personal details.

PRIZES: Prizes cannot be exchanged or substituted for a cash or credit alternative. The prize is not transferrable. Each $1000 homewares prize pack consists of the following items: Water Bottle with Strainer, 690ml Outstanding Swivel Peeler (Single Only, Random Selection) Entertaining Soy Sauce Dish Kitchen Bowl Set, White, 1.5L (Set of 2) Mobigo with Cars 2 Plus 2 Extra Games (Scooby and Ben10) 2 Pack -Traditional Silver Wax Taper. Pearl finish. Unscented Tumbler, Stone Opal Grey 2 x Mesh Wash Bag, White Madison Cake Server, Silver, Small Aspen Side Table Glebe Side Table, Large Flameless Candle Willow Grey Chevron Ivory Wax Pillar 5 x Cashmere Chantilly Lace Mug Mondo Dessert Knife, Silver Sprinkle Sauce Bowl, Yellow, 9cm Cashmere Putting on the Ritz Jazz Dish Slice and Dice Nonstick Knife Set 5-Piece Decal Mug, Assorted Colours Square Plate with Knife Water Bottle Classic Round Food Container with Divider Classic Rectangular Food Container Square Food Container Flameless Candle 2 Pack - Black Wax Taper Flameless Candle 2 Pack - Silver Wax Taper The first 3 winners will also receive: Travel Wine Aerator Design Your Home, Shaynna Blaze Shaped Offset Spatula Wide Garject, Charcoal Black Coarse Grater Old School Alphabet Cards Gallito 5-Piece Pasta Set Clover Bakeware Rectangle Quiche Dish The remaining two winners will also receive: World Roots Map Star Bright Cozy Slumber Sleeping Bag Leopold Green European Pillowcase Whisky Max Stones (Set of 2) Clongs, Charcoal Black Hanging Jewellery File Sugar Storage Canister Self-Raising Flour Storage Canister Pizza Wheel T-Bird String Tea Infuser, Orange Good Grips Nylon Slotted Spoon

ENTRIES AND PROMOTIONS: By entering this competition you give your consent (without further compensation or attribution) for us and others authorised by us to use, reproduce, modify, print, publish, distribute, sell, and display your entry for any purpose. If you are a winner, you agree to any reasonable requests we have relating to publicity. Such examples may include but not be limited to appearance on, communication emails, and other editorial features. By entering and/or accepting the prize, Entrants and winner agree to hold Zanui and its promotional partners, directors, officers, and employees harmless for liability, damages, or claims for injury or loss to any person or property, relating to, in whole or in part, directly or indirectly, participation in this Contest, the acceptance and/or subsequent use or misuse of any of the prize, or claims based on publicity rights, defamation, or invasion of privacy. False or deceptive entries or acts will render the Entrant ineligible. Zanui, in its sole discretion, reserves the immediate and unrestricted right to disqualify any Entrant or prize winner if either commits or has committed any act or has been involved or becomes involved in any situation or occurrence which Zanui deems likely to subject Zanui, Entrant, or winner to ridicule, scandal, or contempt or which reflects unfavourably upon Zanui in any way. If such information is discovered by Zanui after a winner has received notice of his/her prize and before the prize is awarded, Zanui may rescind the prize in its entirety. Decisions of Zanui are final and binding in all matters related to this paragraph. Zanui is not responsible for lost or late entries nor for electronic transmission errors resulting in omission, interruption, deletion, defect, delay in operations or transmission, theft or destruction or unauthorized access to or alterations of entry materials, or for technical, network, electronic, computer, hardware, or software malfunctions or limitations of any kind, or inaccurate transmissions of or failure to receive entry information by Zanui on account of technical problems or traffic congestion on the Internet or at any website or any combination thereof. If for any reason the Contest is not capable of completion or running as planned, including infection by computer virus, bugs, tampering, unauthorized intervention, fraud, technical failures, or any other causes that corrupt or affect the administration, security, fairness, integrity, or proper conduct of the Contest, Zanui reserves the right in its sole discretion to disqualify any individual who tampers with the entry process and/or to cancel, terminate, modify, or suspend the Contest. Zanui reserves the right to select the winner from eligible entries received as of the termination date. If there is a dispute as to the identity of the Entrant declared the winner, the prize will be awarded to the authorized account holder of the e-mail address. The “authorized account holder” is defined as the natural person to whom the email address is assigned.

COMPETITION PROMOTER: Internet Services Australia 3, trading as Zanui (“Zanui”, “we/us”) is the promoter of this competition. Our address is: Level 3 60-64 Reservoir Street Surry Hills, NSW 2010. Email address: customer@zanui.com.au We reserve the right to amend any time periods, and notification dates at any time should circumstances make this necessary, or to cancel this promotion before the advertised close date. This competition is in no way sponsored, endorsed or administered by, or associated with, Facebook or Twitter. By registering for this competition, you acknowledge and accept that Facebook or Twitter shall not be liable to you in any way for any matter in relation to this competition.

16. Special Offers

Unless otherwise specified, all special offers fall under the following terms and conditions. Promotions with free items offered will exclude shipping costs. Free items may arrive separately from the primary purchase. For all buy one get one free promotions, the free item must be of equal or lesser value. Unless otherwise stated, discounts or special offers only apply to the products advertised. The KidKraft special offer applies only to large play kitchens. Customers who purchase the Uptown Espresso kitchen will receive a free Tasty Treats Play Food Set. Customers who purchase the Large Pastel Kitchen will receive a free Pastel Baking Set.