Won a Roberts Revival Digital Radio - package arrived today and was a top surprise because i didnt know it was coming. Opened it up
to find a beautiful gold and cream Radio inside. Trouble was it doesnt work. Notified Roberts Company and as its brand new with a full warranty only to be informed that because it was a prize the warranty doesnt matter and if i want it repaired then go to a small electrical appliances agent to see if it can be fixed. Talk about go from flushed to crushed in one foul swoop.
And to top it off there was no cover letter so i cant even let the competition runner in on the problem
Looks like i'm the proud owner of a pretty cream and gold door stop
Glad it worked out in the end, but for future reference, they are wrong.
It does not matter whether it was a prize or not, it has a statutory warranty (I have personally confirmed this with Consumer Affairs).
So if you ever get the run around from a manufacturer tell them they are breaking the law by not fulfilling their warranty obligations!
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