https://www.panasonicpromo.com.au/2013ductedbonus/default.aspx
O CLAIM:
STEP 1. To be eligible to claim, individuals must purchase and pay in full for a participating Panasonic Ducted Air Conditioner (as listed to the right) from an Authorised Panasonic Installer nationally between 1st May 2013 and close of business on 31st August 2013, retaining the original purchase receipt / tax invoice (showing a $0 balance).
STEP 2. Enter all requested details in the claim form on this website and register your claim. We will email you a copy of your completed claim form containing your unique claim number; please keep this email in a safe place for future reference.
STEP 3. Print off the claim form, attaching a copy of your purchase receipt / tax invoice and a copy of both sides of your most recent electricity bill showing your account details, BPAY® biller code and customer reference number and the full name of the person in which the account is held and send to:
Panasonic Ducted Air Conditioner Promotion
PO Box 519, Brookvale NSW 2100
We require you to provide a copy of your most recent electricity bill so we can ensure that we are transferring the rebate into the right electricity account.
All claim forms and supporting documentation must be received by mail within 20 calendar days of purchase.
STEP 4. You will receive an email to confirm receipt and verification of your claim documentation and another one to notify you when your rebate has been paid.
If you have any questions, or would like help finalising your claim, please contact Customer Service on 1300 762 840 between 9.00am and 5.00pm (AEST) Monday to Friday, excluding public holidays or email
panasonicducted@handlingmatters.com.au.
Rebates will be paid into claimants nominated electricity accounts approximately 6-8 weeks from the date the claim is verified by Panasonic.
articipating Panasonic Ducted Air Conditioner models
Ducted 6.0KW Panasonic Air Conditioner –
(S-60PE1R5) with a (U-60PE1R5)
Ducted 7.1KW Panasonic Air Conditioner –
(S-71PE1R5) with a (U-71PE1R5)
Ducted 10.0KW Panasonic Air Conditioner –
(S-100PE1R5) with a (U-100PE1R5)
Ducted 10.0KW (3 Phase) Panasonic Air Conditioner –
(S-100PE1R5) with a (U-100PE1R8)
Ducted 12.5KW Panasonic Air Conditioner –
(S-125PE1R5) with a (U-125PE1R5)
Ducted 12.5KW (3 Phase) Panasonic Air Conditioner –
(S-125PE1R5) with a (U-125PE1R8)
Ducted 14KW Panasonic Air Conditioner –
(S-140PE1R5) with a (U-140PE1R5)
Ducted 14KW (3 Phase) Panasonic Air Conditioner –
(S-140PE1R5) with a (U-140PE1R8)
PANASONIC AIR CONDITIONER CONSUMER PROMOTION
NOTICE
In order to participate in this promotional activity, individuals must consent to the Promoter making a payment to their nominated electricity account. Payments will be made using BPAY ®. Individuals who do not consent to the Promoter making a payment to their nominated electricity account are not eligible to participate.
HOW TO CLAIM
To be eligible to claim, individuals must purchase and pay in full for a participating Panasonic Ducted Air Conditioner (as listed below) from an Authorised Panasonic Installer nationally between 01/05/13 and close of business on 31/08/13. A list of Authorised Panasonic Installers is available at
http://www.panasonicair.com.au/dealer/index.php.
The following products are participating Panasonic Ducted Air Conditioners:
Participating Panasonic Ducted Air Conditioners
Ducted 6.0KW Panasonic Air Conditioner – (S-60PE1R5) with a (U-60PE1R5)
Ducted 7.1KW Panasonic Air Conditioner – (S-71PE1R5) with a (U-71PE1R5)
Ducted 10.0KW Panasonic Air Conditioner – (S-100PE1R5) with a (U-100PE1R5)
Ducted 10.0KW (3 Phase) Panasonic Air Conditioner – (S-100PE1R5) with a (U-100PE1R8)
Ducted 12.5KW Panasonic Air Conditioner – (S-125PE1R5) with a (U-125PE1R5)
Ducted 12.5KW (3 Phase) Panasonic Air Conditioner – (S-125PE1R5) with a (U-125PE1R8)
Ducted 14KW Panasonic Air Conditioner – (S-140PE1R5) with a (U-140PE1R5)
Ducted 14KW (3 Phase) Panasonic Air Conditioner – (S-140PE1R5) with a (U-140PE1R8)
Stock is subject to availability and it is the responsibility of the purchaser to check stock availability with the Authorised Panasonic Installer.
To claim, individuals must then visit
www.panasonic.com.au/ductedbonus and follow the prompts to register their purchase online and fully complete the promotion claim form, including the following details:
Name;
Address;
Phone number;
Email address;
Details of the participating product purchased including purchase date, purchase cost, model number, serial number from the outdoor/external unit only, Authorised Panasonic Installer details and receipt/invoice number;
Details of their electricity provider (including the energy provider’s BPAY ® biller code); and
Details of their electricity account (including the BPAY ® customer reference number, electricity account number and the person in whose name the account is held).
Claimants must then print off their online claim form, make record of their unique claim number, and mail the online claim form along with a copy of their purchase receipt/invoice and a copy of both sides (front and back) of a recent electricity bill (with the details of their current electricity provider) to Panasonic Ducted Air Conditioner Promotion, PO Box 519, Brookvale NSW 2100.
In the event that the claimant is not the account holder, they must have obtained permission from the account holder in order to claim and send through the electricity bill. They must also ensure that the account holder has read and agreed to these Terms and Conditions.
Claim forms must be received by the Promoter via mail within 20 calendar days of the date the qualifying purchase was made.
Claimants will receive an email from the Promoter confirming that their claim form has been submitted. The email will confirm their unique claim number to assist with any future customer service queries. Claimants will also receive an email from the Promoter advising them once their claim has been validated and another email advising them once their rebate has been paid onto their nominated electricity account. If for any reason there is a problem with a claim, claimants will be notified of the problem via email. This will include a request to rectify the issue and possibly re-submit relevant documentation within a specified time period as indicated in the email.
Tasmanian residents with a ‘PAY AS YOU GO’ electricity meter can call the Customer Hotline on 1300 762 840 between 9.00am and 5.00pm (AEST) Monday to Friday, excluding public holidays or email
panasonicducted@handlingmatters.com.au to submit their claim. These claimants must claim within 20 calendar days of the date the qualifying purchase was made.
TERMS AND CONDITIONS
Instructions on how to claim and the rebate form part of these Terms and Conditions. Participation in this promotion is deemed acceptance of these Terms and Conditions. Offer not valid in conjunction with any other offer. By submitting a claim in this promotion, claimants acknowledge that they have read, understood and accepted these Terms and Conditions.
Claims are only open to Australian residents aged 18 years or over. Purchases for and in the name of trusts, companies, businesses, commercial or residential developers/developments and purchases by builders, subcontractors, installers and resellers are not eligible. Purchases made on behalf of educational institutions, hospitals, fundraisers and government departments or organisations of a similar kind are also classed as purchases for a business and therefore not eligible. Lay-bys not paid in full by 31/08/13 and short-term rental transaction contracts of less than 24 months are excluded from this offer.
Employees (and their immediate families) of the Promoter, participating Authorised Panasonic Installers, agencies and dealers associated with this promotion are ineligible to claim. Immediate family means any of the following: spouse, ex-spouse, de-facto spouse, child or step-child (whether natural or by adoption), parent, stepparent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, stepbrother, stepsister or 1st cousin.
The Promoter reserves the right, at any time, to verify the validity of claims and claimants (including a claimant’s identity, age and place of residence) and to disqualify any claimant who submits a claim that is not in accordance with these Terms and Conditions or who tampers with the claim process. Errors and omissions will be accepted at the Promoter's discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.
Claim forms may be subject to follow up enquires or investigations or security and verification checks as the Promoter determines to apply in its absolute discretion. The claim form will be ineligible if it (and/or the purchase receipt/invoice) is mutilated, illegible, stolen, forged, reconstructed, altered, incomplete or tampered with in any way, or if these documents fail any of the Promoter’s security and verification checks.
Incomplete, indecipherable or illegible claims will be deemed invalid.
A maximum of three (3) claims can be submitted per household, subject to the following: (a) only one claim permitted per specified purchase requirement; and (b) each claim must be submitted separately and in accordance with claim requirements.
Claimants must retain their original purchase receipt/invoice for all claims as proof of purchase. Failure to produce the proof of purchase (and a copy of the electricity bill) for all claims when requested may, in the absolute discretion of the Promoter, result in invalidation of ALL of a claimant’s claims and forfeiture of any right to a rebate. Purchase receipt/invoice(s) must clearly specify the place of purchase, purchase date, model number and purchase cost.
If there is a dispute as to the identity of a claimant, the Promoter reserves the right, in its sole discretion, to determine the identity of the claimant.
Promotion commences 08.01am AEST on 01/05/13 and ends for purchases at close of business on 31/08/13. Claim forms must be received by the Promoter via mail within 20 calendar days of the qualifying purchase. Claimants from Tasmania with a ‘PAY AS YOU GO’ electricity meter must call the Customer Hotline within 20 calendar days of the qualifying purchase. Individuals who make a purchase on the last day of the promotional period (i.e. on 31/08/13) must send their claim form so it is received by the Promoter by 20/09/13 at the latest (or, in the case of Tasmanian residents with a ‘PAY AS YOU GO’ electricity meter, call the Customer Hotline by 5.00pm (AEST) on 20/09/13).
Successful claimants will be notified by email.
The Promoter’s decision is final and no correspondence will be entered into.
For each valid claim, the Promoter will credit the claimant’s electricity account with $400.
Rebates must be paid onto the claimant’s electricity account. Rebates cannot be taken as cash or merchandise. Rebates will only be paid to the electricity account specified on the claim form.
Rebates will be paid into claimants’ accounts approximately 6 – 8 weeks from the date the claim is received and verified/approved by the Promoter. The Promoter accepts no responsibility for rebates being paid after this time.
The Promoter cannot guarantee exactly when the rebate will be paid into each claimant’s account. Therefore, the Promoter encourages claimants to continue to pay their electricity bills in full and on time (to avoid any additional fees being incurred or the electricity being disconnected due to failure to pay the bill by the due date). The Promoter cannot be held liable for a failure by the customer to pay their electricity bill on time and in accordance with the electricity retailer’s terms of business. The Promoter will not be liable for any late payment fees, disconnection or re-connection fees as a result of a late payment or failure to pay.
Claimants are required to provide all details requested by the Promoter. In the event that a claimant fails to provide any of the details requested, the claim will be invalidated and no rebate will be paid to that claimant.
Eligible purchases must be made at an Authorised Panasonic Installer. Online purchases (including purchases via eBay) are not eligible. Claimants must have fully paid for the participating product before they are eligible to submit a claim.
Claimants are responsible for ensuring that they provide the Promoter with accurate details relating to their claim. In the event that a claimant provides any incorrect details on their claim form, the Promoter shall not be liable for the rebate payment failing or being paid into another person’s electricity account. In either of these cases, the rebate will be forfeited by the original claimant and an additional rebate will not be issued.
If this promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Promoter, including but not limited to technical difficulties, unauthorised intervention or fraud, the Promoter reserves the right, in its sole discretion, to the fullest extent permitted by law (a) to disqualify any claimant; or (b) to modify, suspend, terminate or cancel the promotion, as appropriate.
Any cost associated with accessing the promotional website is the claimant’s responsibility and is dependent on the internet service provider used.
Nothing in these Terms and Conditions limits, excludes or modifies or purports to limit, exclude or modify the statutory consumer guarantees as provided under the Competition and Consumer Act, as well as any other implied warranties under the ASIC Act or similar consumer protection laws in the State and Territories of Australia (“Non-Excludable Guarantees”). Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, the Promoter (including its respective officers, employees and agents) excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of the promotion.
Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, the Promoter (including its respective officers, employees and agents) is not responsible for and excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of: (a) any technical difficulties or equipment malfunction (whether or not under the Promoter’s control); (b) any theft, unauthorised access or third party interference; (c) any claim that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter; (d) any tax liability incurred by a claimant.
As a condition of claiming a rebate, the claimant must sign any legal documentation as and in the form required by the Promoter and/or rebate suppliers in their absolute discretion, including but not limited to a legal release and indemnity form.
The Promoter collects personal information in order to conduct the promotion and may, for this purpose, disclose such information to third parties, including but not limited to agents, contractors and service providers. Claim is conditional on providing this information. The Promoter may, for an indefinite period, unless otherwise advised, use the information for promotional, marketing, publicity, research and profiling purposes, including sending electronic messages or telephoning the claimant. Claimants should direct any request to access, update or correct information to the Promoter. All claims become the property of the Promoter. Claimant’s electricity account details will only be used for the purpose of fulfilling claims. These details will not be used or distributed for any other purpose.
Any queries regarding this promotion should be directed to
panasonicducted@handlingmatters.com.au or the customer service hotline on 1300 762 840.
BPAY ® Pty Ltd is not involved in the general conduct of this promotion or the validation of claims. Any queries regarding this promotion should be directed to the Promoter and not to BPAY ®. In the event that the Promoter makes an error in making a payment, it will rectify this problem (and possibly contact the claimant to notify them of the error).
The Promoter is Panasonic Australia Pty Limited of 1 Innovation Road, Macquarie Park, NSW 2113. ABN 83 001 592 187.
® Registered to BPAY Pty Ltd ABN 69 079 137 518
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