https://www.oakshotelsresorts.com/MyOaks/SignUp.aspx
Join MyOaks e-club to receive 20% off your first booking & automatic entry to WIN a $5,000 dream holiday*. Become a MyOaks member to start saving today. Please note, offer applies to new members only.Your holiday includes economy airfares for 2 adults & accommodation at your choice of stunning Oaks Broome, Western Australia or exciting Oaks Club, Queenstown.
MyOaks membership also gives you
Specially discounted prices
Bookings with no credit card or booking fees
Direct online access via your own personal login to
View your bookings
Reprint invoices
Update personal details
Terms:
Please read these Terms & Conditions carefully as these conditions incorporate the basis on which bookings for Oaks Hotels & Resorts Limited are accepted. The Terms & Conditions below are for bookings made via the Oaks Hotels & Resorts Limited website direct. For bookings made via alternative sources please read their Terms & Conditions carefully.
By using this Site you agree to be bound by these terms and conditions.
We may revise these terms and conditions from time to time by updating this posting. The revised terms will take effect when they are posted. Your use of some parts or features of the Site may be governed by additional terms and conditions. Where this is the case you will be notified accordingly of those additional terms and conditions:
The prices are shown are per room per night for the numbers of persons and dates selected, unless otherwise indicated. Additional guests will be required to pay an extra per person per night rate of $37.00
Children 0 -12 years occupying the same room/unit with at least one adult and using existing bedding are Free of Charge. Additional charges will apply if extra beds or linen (including rollaways, sofa beds or cots) are required.
All guests under the age of 18 must be accompanied by a parent/guardian or an individual over the age of 18. The property has the right to refuse any booking when the legal parent/guardian over 18 cannot produce current photo ID.
Quotes and reservations are subject to availability and actual pricing at the time of booking. Any verbal quote given is an estimate only of the price, which will be subject to written advice on confirmation of the reservation.
Bookings can be made over the internet at
www.oakshotelsresorts.com,
www.theoaksgroup.com.au or
www.theoaksgroup.co.nz Payment for website bookings (both Standard and Hot Deals) is required in full at the time of making your reservation.
A confirmation email will be forwarded to your nominated email once the booking process is complete.
The person affecting a booking shall be deemed to have accepted the booking conditions on behalf of all persons named in that booking.
Whilst we attempt to satisfy all special requests, we are unable to provide a guarantee.
Upon arrival at your selected property Guests must provide valid Federal or State government issued photographic identification for security purposes. In addition, the Guest must also provide a credit card in the name of the photographic ID to secure the accommodation. A Credit Card pre-authorisation is required to cover incidental items including (but not limited to): mini bar, telephone calls, breakages/damages, excessive cleaning charges above the normal level of cleaning due to the apartment being left in an unacceptable state, etc. This may also include an amount to cover a security bond / deposit for damages. The pre-authorised amount is set aside by the credit card company for a period of up to 10 working days (release times may vary, please check with the issuing financial institution). The pre-authorisation will affect your available funds balance or spending limit. For more information on this practice we suggest the cardholder contact their issuer. Once a pre-authorisation has been made, we cannot release, remove or lower the authorised amount, until we process the final account on departure. This is a restriction placed on us by the bank, and cannot be negotiated. Oaks Hotels & Resorts reserve the right to pre-authorise all credit cards upon arrival. Please note this process validates the presented credit card, and protects both the cardholder and merchant from increasing fraud incidents. Cash is not an acceptable form of bond when staying with Oaks Hotels and Resorts and a valid credit card will need to be presented on arrival.
Conversion into foreign currency is given as an indication and is not binding. Only the currency confirmed during your reservation is confirmed.
For rates allowing it, you may cancel your reservation according to the conditions for that rate. Please see at the end of this document your relevant cancellation and amendment conditions. To cancel your reservation, please contact your selected property direct.
All full rates featured are are subject to change without notice. Prices listed are in Australian Dollars if accessing via
www.theoaksgroup.com.au site and in New Zealand Dollars if accessing via
www.theoaksgroup.co.nz site and are inclusive of GST where applicable.
All Oaks Hotels & Resorts Limited rates do not include transport from your home port to your destination and return, items of a personal nature, meals (unless specified), transfers and existing or proposed taxes and government charges, unless otherwise indicated.
In the event of a situation whereby Oaks Hotels & Resorts Limited cannot provide accommodation as previously confirmed, for whatever reason, Oaks Hotels & Resorts Limited will undertake to relocate guests into an alternative Oaks Hotels & Resorts Limited property of equal or better grading at no expense to the guest. Should there not be a property of equal or better grading in the vicinity of the original booking, it may be required to provide guests with a property of a lesser grading. If this is the case, any reduction in costs will be refunded to the guest.
The alternatives offered are at the Oaks Hotels & Resorts Limited discretion. Should the guest wish to choose a property of a standard other than offered under this condition, then the guest will be required to pay any difference.
Whilst the utmost care is taken to ensure that the description of facilities and services of Oaks Hotels & Resorts Limited is accurate, these are continually being changed, upgraded and on occasion taken out of service. If any feature/facility is essential for the guest in choosing a particular property, it is advisable that the guest checks with that property at the time of booking.
Oaks Hotels & Resorts Limited cannot be held liable for omissions or errors whether temporary or permanent of a property’s facilities and services.
Property room photos may not be specific to actual room allocated. Photos are indicative only. Destination images on Oaks Website may not represent the views offered from our locations.
Accommodation facilities listed may not apply to all room types.
Map images and proximity information are for general information and may not necessarily reflect actual routings, locations or services provided.
Many of the destination shots featured on this website have been supplied by Tourism Authorities.
Check in and check out time is determined by each Oaks Hotels & Resorts Limited property. Please check these times prior to making your reservation or prior to your arrival.
There will be no refund for early check out. A late check out fee may apply if the property is not vacated prior to this time.
If late checkout is required please contact your nominated property for applicable rates.
Oaks Hotels & Resorts Limited strongly recommends you purchase Comprehensive Travel Insurance. We suggest that the policy include, but not limited to, the following coverage – loss of payment through cancellation, loss or damage to personal baggage, loss of money and medical expenses.
Oaks Hotels & Resorts Limited can sometimes include third party products in special packages. As an agent on behalf of this product or service Oaks Hotels & Resorts Limited shall not be liable under any circumstances for any failure by those service providers to fulfil such travel arrangements nor for any error, alteration or change of any kind made by those service providers following the acceptance of the booking by them. All coupons, vouchers, receipts and tickets are issued subject to the terms and conditions specified by those service providers.
Oaks Hotels & Resorts Limited both for itself and on the behalf of their employees or agents do not accept any responsibility for any act, omission, default or neglect of themselves, their employees or agents for injury, damage, or loss to persons or goods whatsoever or however the same may be caused and they do not warrant and are in no way responsible for the accuracy of any information given in statement made by their service providers in terms of travel arrangements. By utilising the travel services provided by Oaks Hotels & Resorts Limited, you agree that:
Oaks Hotels & Resorts Limited shall not be liable for the wilful or negligent acts and/or omissions of such carriers and/or service providers. Oaks Hotels & Resorts Limited will not be liable for any accident, injury, delay, property damage or personal loss to you or those travelling with you in connection with any accommodation, transportation, or other travel services resulting directly or indirectly from any occurrences or conditions beyond its control, including but not limited to acts of terrorism, act of God, defects in vehicles, war, strikes, theft, delay, cancellation, civil disorder, disaster, Government regulations or changes in itinerary or schedule.
Please note that all travspel documents, observance of laws and regulations of various Governments are your responsibility.
Cancellation and Amendment Conditions for Oaks Website Bookings:
Standard Bookings – bookings made outside 28 days prior to arrival date:
If cancelled more than 28 days prior to arrival, no cancellation fee will apply.
If cancelled within 28 days of arrival, the first nights accommodation will be forfeited by the guest.
Last Minute Bookings – bookings made within 28 days of arrival date:
No cancellations or refunds are permitted to these bookings.
Last Minute ‘Flexi’ Rates:
Cancellations or changes to these bookings must be made at least 48 hours prior to check in date and time or the first nights accommodation will be forfeited by the guest.
If you have chosen to stay at an “IStay” property, you will receive the best available unserviced rate.
You will have the choice of cleaning service options, at an additional cost upon check in at your Hotel.
If your length of stay is for more than 7 nights you will receive a complimentary full cleaning service in the middle of your stay.
Guests staying 8-12 days you will receive this service in the middle of your stay.
If you are staying more than 12 days you will receive this service every 7 days.
Amenities included in iStay properties: Tea/Coffee Starter Pack, Bath Towels, Bath Mat, Soap, as well as Kitchen consumables (Tea Towel, Cleaning Cloth, Dishwashing Liquid and Powder). Amenities not included in iStay properties: Hand Towel, Face Washer, Shampoo/Conditioner/Body Lotion, Laundry Powder, Scourer and Tissues.
“MYOAKS SIGN UP AND WIN” PROMOTION TERMS AND CONDITIONS
Information on how to enter and the prize(s) form part of these Terms and Conditions. Participation in this promotion is deemed acceptance of these Terms and Conditions.
Entry is only open to Australian residents aged 18 years or over. Employees (and their immediate families) of the Promoter and agencies associated with this promotion are ineligible to enter.
Promotion commences on 21/04/2011 and closes at 11.59pm AEST on 21/08/2011 (“Promotional Period”).
To receive an automatic entry, individuals must sign up to the MyOaks E-Club during the Promotional Period. To sign up to the MyOaks E-Club, individuals must visit
www.myoaks.com.au, follow the prompts to the sign up page, input the requested details and submit the fully completed sign up form.
The Promoter reserves the right, at any time, to verify the validity of entries and entrants (including an entrant’s identity, age and place of residence) and to disqualify any entrant who submits an entry that is not in accordance with these Terms and Conditions or who tampers with the entry process. Errors and omissions may be accepted at the Promoter's discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.
Only one (1) entry permitted per person.
The draw will take place at Anisimoff Legal, Suite 1, Level 1, 34 Chandos Street, St Leonards, NSW 2065 on 26/08/2011 at 10.00am AEST. The Promoter may draw additional reserve entries and record them in order in case an invalid entry or ineligible entrant is drawn. The winner will be notified by in writing within two (2) days of the draw and their name will be published in The Australian on 02/09/2011. The Promoter’s decision is final and no correspondence will be entered into.
The first valid entry drawn will win their choice of one (1) of the following holiday prizes:
a)a trip to Broome, WA for two (2) adults valued at up to AU$5,297 depending on date and point of departure. Prize includes return economy airfares from winner's nearest capital city to Broome, WA (if necessary) and five (5) nights twin share accommodation at the Oaks Broome; or
b)a trip to Queenstown, NZ for two (2) adults valued at up to AU$5,237 depending on date and point of departure. Prize includes return economy airfares from winner's nearest capital city to Queenstown, NZ and five (5) nights twin share accommodation at the Oaks Club Resort.
Spending money, meals, taxes (excluding airline and airport taxes), insurance, passports, visas, vaccinations, transport to and from departure point, transfers, items of a personal nature, in-room charges and all other ancillary costs are not included. Prize must be taken by 28/08/2012 and is subject to booking and flight availability. Prize cannot be taken during Australian school holidays, public holidays or other peak periods.
During the entire duration of the prize, a nominated parent/guardian must accompany any person under 18 years of age. The winner and (and their companion/s) must depart from and return to the same departure point and travel together.
Frequent flyer points will not form part of the prize. Prize is subject to the standard terms and conditions of individual prize and service providers. The winner may be required to present their credit card at time of accommodation check in.
If any prize (or part of any prize) is unavailable, the Promoter, in its discretion, reserves the right to substitute the prize (or that part of the prize) with a prize to the equal value and/or specification, subject to any written directions from a regulatory authority.
Total prize pool value is up to AU$5,297. Prize, or any unused portion of the prize, are not transferable or exchangeable and cannot be taken as cash, unless otherwise specified.
A draw for the prize, if unclaimed, may take place on 28/11/2011 at the same time and place as the original draw, subject to any directions from a regulatory authority. In the case of a winner, they will be notified in writing within two (2) days of the draw and their name will be published in The Australian on 05/12/2011.
Entrants consent to the Promoter using their name, likeness, image and/or voice in the event they are a winner (including photograph, film and/or recording of the same) in any media for an unlimited period without remuneration for the purpose of promoting this promotion (including any outcome), and promoting any products manufactured, distributed and/or supplied by the Promoter.
If this promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Promoter, including but not limited to technical difficulties, unauthorised intervention or fraud, the Promoter reserves the right, in its sole discretion, to the fullest extent permitted by law (a) to disqualify any entrant; or (b) subject to any written directions from a regulatory authority, to modify, suspend, terminate or cancel the promotion, as appropriate.
Any cost associated with accessing the promotional website is the entrant’s responsibility and is dependent on the Internet service provider used.
Nothing in these Terms and Conditions limits, excludes or modifies or purports to limit, exclude or modify the statutory consumer guarantees as provided under the Competition and Consumer Act, as well as any other implied warranties under the ASIC Act or similar consumer protection laws in the State and Territories of Australia (“Non-Excludable Guarantees”). Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, the Promoter (including its respective officers, employees and agents) excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of the promotion.
Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, the Promoter (including its respective officers, employees and agents) is not responsible for and excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of: (a) any technical difficulties or equipment malfunction (whether or not under the Promoter’s control); (b) any theft, unauthorised access or third party interference; (c) any entry or prize claim that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter; (d) any variation in prize value to that stated in these Terms and Conditions; (e) any tax liability incurred by a winner or entrant; or (f) use of the prize.
The Promoter collects personal information in order to conduct the promotion and may, for this purpose, disclose such information to third parties, including but not limited to agents, contractors, service providers, prize suppliers and, as required, to Australian regulatory authorities. Entry is conditional on providing this information. The Promoter may, for an indefinite period, unless otherwise advised, use the information for promotional, marketing, publicity, research and profiling purposes, including sending electronic messages or telephoning the entrant. Entrants should direct any request to opt out, access, update or correct information to the Promoter. All entries become the property of the Promoter.
The Promoter is Oaks Hotels & Resorts Ltd (ABN 70 113 972 366) of Level 5, 26 Duporth Avenue, Maroochydore, QLD 4558. Telephone: 07 5479 6922.
NSW Permit No. LTPS/11/2680 VIC Permit No. 11/616 ACT Permit No. TP11/1197 SA Permit No. T11/614
Australian Competitions Club
