https://citywesthousing.com.au/tenant-survey/Tenant Survey
It’s time for this year’s annual Tenant Satisfaction Survey when you have a chance to give City West Housing feedback on the services we’re providing you.
An independent agency, the Community Housing Industry Association NSW (CHIA NSW), is managing the survey on our behalf so that all responses are completely anonymous.
You will receive a letter around the end of March with a unique username and password for the survey.
How to complete the survey
Complete the survey online, it’s quick and easy:
Visit communityhousing.org.au/CWH23 OR
Use this QR code:
Or fill out the hard copy survey and return it in the reply-paid envelope provided.
The survey closes on 5th May, 2023.
CITY WEST HOUSING CWH CONNECT NEWSLETTER
Do you want to hear the latest news from City West Housing? Subscribe to our CWH Connect newsletter.
Subscribe
Why complete the survey?
All tenants who complete the survey will be in the draw to win a consultation with an interior stylist and showroom furniture to the value of $2,000 supplied by Valiant Hire Furniture, $1,000 worth of showroom furniture supplied by Valiant, or one of four Coles Myer gift cards worth $250 each.
Your feedback informs how we deliver our services to you. Here are some examples of how resident feedback from the 2022 Tenant Satisfaction Survey has brought about changes:
Residents said they wanted more ways to give feedback, so we added a new feedback mechanism to our website.
Residents told us they didn’t understand how to appeal a decision, so we worked with our Tenant Voice Group to simplify our appeals policy in plain English.
Residents asked for more help around simple repair issues, so we created a set of information resources and factsheets with useful tips and advice.
Australian Competitions Club
